FAQ

Auth / connection failures? Check full username/password, protocol, whitelist, and remaining traffic.

Long username? Expected in user/pass mode ({user}-res-...).

Paid but not ready? Dynamic packages often need ~5 minutes; check Orders / Packages.

City targeting not exact? Geo databases differ; pool may land in nearby cities. See 24-hour online IP counts.

Mainland China? Not supported per Terms.

Support: Contact with order ID, proxy username (mask password), UTC time, and error text.